FAQ - Frequently Asked Questions
- Are you just rip off merchants?
- What is the Savings Vault?
- How can I pay for a membership?
- I can't see the order form.
- How do I get a refund of the membership?
- I can't print the free tipsheets and other downloads.
- Why isn't my hint in the Vault?
- Do you cover everywhere in Australia or just Sydney?
This may seem like a strange question, but it is one we are asked a lot. No, we are not rip off merchants, nor are we Nigerian scammers. We have been helping people since 2001. We are the only money savings website recommended by the Australian Government's Money Smart website. If you don't believe me, here is the link.
We do this because helping people is a heck of a lot of fun! We love hearing about all the successes our members have with conquering their debts and financial woes and the ways they have improved their lives. All our staff value these success stories too as we put our heart and souls into helping others.
Why do I have to pay for membership?
You don't have to pay for membership if you don't want to.
A huge chunk of our site is free for anyone to drop in and have a look around. Why not try clicking on Newsletter archives which are crammed full of money saving advice. Or our Bill Payment system which is also completely free. Here's the link to our free tip sheets. Or our Save-O-Meter (which is also free!) where you will see how making small changes to your lifestyle can add up to huge savings. All free, Free, FREE!
If you love all this Free stuff, why don't you sign up to receive our FREE monthly newsletter "The Secrets to Saving Money" (put in link). Each issue reads like an online magazine and contains many hints, stories and articles which will help you reduce some of your everyday expenses.
If you decide you want to access even more money saving advice, a supportive community of like minded savers and blah blah, then you might like to become a member. Sometimes if you want a quality product you have to pay for it. (put in a joiner and link to ordering membership) Outline info about what you get as a member?
By becoming a member, what is it that I am buying?
Members have full access to over 6,000 tips in the Savings Vault 24 hours a day 7 days a week. They also have access to our ever popular forum where you can connect and discuss with like minded people on their own savings journey. Members can also access Penny Wise’s blog entries, other member's blogs and copious printable tools which are not available for the general public. (flesh this out)
What happens to my money?
Your money goes towards paying staff wages and running a company. Yes, we are good at saving money, but good staff cost real money.
What are you going to do with my data?
Nothing, other than administrative tasks within our website like eg, eg and eg. We do NOT sell, give away or otherwise compromise your personal details. Period.
We are proud of everything we do on this website. It is really important that we all our staff work at simple savings because they are proud of what they do, it is our heart and soul. selling your data will not help us sleep better at night.
We're not going to sell your data because we set up this website to help people and that is not going to help anyone! And trust is important to us.
What will you do with my email address?
Likewise, your email address will only be used for staff to contact you eg, eg and eg. We do NOT sell, giveaway or otherwise compromise your personal details. Period.
What is a Free Subscription?
Simple Savings publishes the free e-newsletter "The Secrets to Saving Money". Each issue reads like an online magazine and contains many hints, stories and articles which will help you reduce some of your everyday expenses. Click here to view the newsletter archive.
The Savings Vault is where we store all the really good information. You have to become a member to access the Savings Vault. The more members, the more time we can spend on it and the better the information will become. At the moment, there are over 16,000 snippets of information on how you can reduce your bills. Click here to learn more about the Savings Vault.
You can pay by cheque, money order or credit card. All the details are on the secure order form. Click here to order.
If you are using an old browser or are on an intranet it is possible you can not see the secure order form. So we have added a second non-secure order which you can fax or mail to us. Click here to go to the printable, non-secure order form.
If you have purchased a Savings Vault membership and you are not happy with it for any reason you have a full year to ask for your money back. Just email us and request a refund.
If any of the free printables are not downloading try using a right mouse click over the link and save to your computer first before opening. If you still can’t open them please email us for help.
Every single hint that we receive is very much appreciated, and we do know how much effort is made by all our members in keeping us informed. If you have submitted a hint but have not found it anywhere in the Vault, this could be for a number of reasons:
Repeated hints – We receive hundreds of hints every week but there will always be occasions where we receive hints from members that are already duplicated in the Vault. If you are not a Vault member, you will have no way of knowing whether you are sending in a hint that we already have, but if you are an existing Vault member, there is an easy way to check for double ups – just type the keyword of the hint you are wanting to write in the ‘Search’ bar, and you can find out immediately if you will be submitting something new.
“Limited time” offers – The great majority of hints referring to ‘limited time’ offers do not get included in the Vault. This is because our members require access to current information at all times. Due to the sheer amount of hints we receive, it is just not feasible for us to include these in the Vault and then have to continually ‘weed them out’ as the offers pass their expiry dates.
Self advertising – We do not promote hints which have blatant advertising content. By this, we mean hints which have obviously been submitted by a representative (such as Avon, health companies and so on), promoting the products they are paid to sell. If you own, or represent a company or product that you truly believe helps people save money, contact Fiona and tell her all about it instead. She is always keen to hear new ideas!
Lack of information – It is a sad fact, but too many hints never make it to the Vault due to just not giving us enough information. It is not enough for members to be given a vague idea of how to save money – they want details! If you save 50% on your monthly meat bill, that’s terrific, but we want to know exactly where and how much, so more of our members can take advantage of the same great deal.
Controversial hints – Simple Savings members are made up of thousands of different people, of all ages, races, religions and circumstances. We cannot expect everyone to share the same morals and beliefs. While you will find tips on just about anything you can think of in the Vault, there are always some issues that will remain sensitive. Even if the subject may be something you strongly believe in yourself, we have to remain diligent at all times to ensure the Vault is a productive and positive place to visit for everyone.
Don’t give up! – Even if your last hint didn’t make it into the Vault, don’t stop sharing your tips with us. If you are not already a Vault member, there are still other ways that you can earn yourself a membership. The more friends you tell about Simple Savings, the greater chance you have of nabbing a free membership and getting your hands on all the goodies inside the Vault for yourself!
The tips are relevant to people all over Australia. 80% of the hints are general and relevant to everyone in Australia. For example, the best value products from Coles, Woolworths (Safeway) and general tips such as how to avoid gearbox repairs. 20% of the hints are area specific, such as TAFE Student Restaurant locations in Victoria. It doesn't really matter where you live, you will still get excellent value for your money.
Still have questions? Feel free to contact us and we'll do our best to assist.
"The Secrets to Saving Money"